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Our Values

Our values are more than just a statement. They are the rules by which our organisation serves the community and the world.

Service Excellence

Serving others — our reason for existing. We continually seek to understand the needs of those who depend on us (our patients, doctors, and our fellow team members) and then to exceed their expectations.


We say what we believe, and we do what we say. We are trusted because we are trustworthy. In our personal, team, and organizational values, we strive for alignment in what we say and do.


One for All, and All for One! We work together, sharing a common purpose, a common culture and common goals. We genuinely care for and support, not only those to whom we provide care, but those with whom we work shoulder-to-shoulder. We work together to pursue achieving our Mission.

Continuous Improvement

We never stand still; we are never satisfied. Individually, and as teams, we constantly look at what we do, and ask, “How can we do this better?” Then, we use a systematic approach to take action.


We don’t say, “It’s not my fault,” or “It’s not my job.” We take responsibility for meeting our commitments — our personal ones as well as those of the entire organization. We take ownership of the results.


We understand and empathize with our patients' and teammates' problems, challenges, needs, and circumstances, and we find ways to guide or help relieve their predicaments to the best of our ability.


We find happiness and bliss in the work we do and spread the same among all our patients and teammates. We also celebrate "giving life" and deliver many moments of joy to our patient community and their families by serving them with the utmost care.


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