DaVita Care (India) Private Limited owns clinics and operates various dialysis units located within hospitals owned or managed by third parties (collectively, the "Clinics") which provide treatment to patients, including those suffering from chronic kidney failure and end stage renal disease and provides staff-assisted home haemodialysis services, conducts awareness campaigns, kidney smart classes, and owns and operates websites and mobile applications to provide the aforesaid services (collectively, "Services"). When you avail any of our Services, you are required to provide information to us to enable us to provide Our Services effectively.
As You use Our Services, We want You to be informed on how We are using information and the ways in which You can protect Your privacy.
DaVita Care (India) Private Limited, is a company registered under Companies Act, 1956 whose registered office is at #1/1, Berlie Street, Langford Town, Shanthinagar, Bangalore 560 025, Karnataka, India. This Policy applies to all Users availing any of Our Services.
We collect the following types of information about You when You avail any of Our Services: Account Information, Demographic Information, Behavioural Information, Indirect Information (collectively, "Information") and User Information.
In order to use Our Services, You are required to provide Us with Your details including Your name, address, gender, third party sign-in information (such as Facebook, Twitter or Pinterest), contact number and email address, information regarding the Services You browse and email communication by/with Us such as product or service enquiry, order and transaction related information, disputes or complaints ("Account Information").
We may collect from You information that is not unique to You in the sense that it refers to selected population characteristics, such as Your ZIP code or postal code and occupation ("Demographic Information").
We also collect information regarding how You use our website www.davita.in, mobile application ‘DaVita Mobile Application’ or any other online resource owned and operated by Us ("Platforms"). This includes the areas of the Platforms that You visit, the Services You access, and information about Your computer hardware and software including Your IP address, browser and operating system type, domain names, access times, locations, Your previous orders and transactions including the service and pricing details, transaction information, payment and browsing history ("Behavioural Information").
Your use of certain third party services on the Platforms require Us to collect such information as is considered necessary for that purpose ("Indirect Information").
We also collect Your details including but not limited to Your age, height, weight, certain medical information such as allergies, blood pressure, surgical history, prescription drugs consumed, lifestyle information such as tobacco use, alcohol consumption, dietary habits, consumption of recreational drugs, birth, growth, developmental and vaccination history of children, family history of diseases or any other relevant information, Your medical reports, medical test results, prior diagnoses and prescriptions related to Your treatment and care and any other information that You voluntarily choose to provide to Us and additionally collect or generate information such as Your occupation, date of first visit to the Clinic, clinical notes, provisional diagnosis, investigations advised, diagnosis advised after investigations, follow-up treatments and visits and other relevant observations ("User Information"), to provide You the Services.
"Personal Information" is defined under the SPDI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
Some of the User Information may be classified as Sensitive Personal Data or Information under the SPDI Rules and is treated as such under this Policy.
We collect Your Information either directly from You through forms provided on the Platforms, at the Clinics, at awareness campaigns or smart classes, consultation and interactions with healthcare professionals, text messaging, DaVita branded pages, applications on third party social networks or indirectly by using different technologies or through other offline interactions with Us including via direct marketing and promotional campaigns, hard copy registration cards, patient feedback, queries, complaints, competition entries and contests.
We use Your Information for the following purposes:
We may use Your Information and User Information for any of the following:
If You wish to opt out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please email us at email@example.com
Due to the nature of Services provided by Us, it is imperative that We collect all necessary Information and User Information. If We are unable to collect the necessary Information or You fail to provide Us the necessary User Information, We may not be able to provide Our Services as required.
Third parties may include:
In the event, disclosure of Your Information or User Information is requested by You, Your authorised attendant or any competent legal authorities, We shall provide the same within 72 (seventy two) hours of receiving such request.
Subject to applicable law, We may, at Our discretion, transfer Personal Information to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by Us, whether located in India or any other country. By availing any of Our Services, You accept the terms and You consent to the storage and processing of information as decided by the Company.
The Platforms may include advertisements, hyperlinks to other websites, applications, content or resources provided by persons or companies other than Us. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your information by external applications, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such applications, websites or resources.
You may review, correct, update, change or delete Your Information or User Information. Access to or correction, updating or deletion of Your Information or User Information may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise permitted by applicable law. Additionally, We will not delete Your User Information and will retain them in the formats and for the duration, prescribed under applicable law or Our policy.
We endeavour to maintain physical, technical and procedural safeguards that are appropriate to protect Your Personal Information and User Information against loss, misuse, copying, damage, modification, unauthorized access or disclosure.
We do not undertake any liability for any unauthorised use of Your account and password. If You suspect any unauthorized use of Your account, You must immediately notify Us by sending an email to firstname.lastname@example.org. You shall be liable to indemnify Us due to any loss suffered by Us due to such unauthorized use of Your account and password. We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User, etc.
Retention of Personal Information
We will put in place measures that Your Information in Our possession or under Our control are destroyed and/or anonymized as soon as it is reasonable to assume that (i) the Purpose for which that Information were collected is no longer being served by the retention of such Personal Information or User Information; and (ii) retention is no longer necessary under any applicable law.
All User Information provided by You to Us to avail Our Services shall be retained by Us for a minimum period of 3 (three) years from the date of commencement of Your treatment, as required under applicable law.
Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify You if You receive a cookie, or You may choose to block cookies with Your browser/mobile applications.
You are responsible for ensuring that the Information and User Information provided by You to Us is accurate, true and up to date, at all times. We shall not be liable for any loss, damage or prejudice suffered by You due to Your failure to provide accurate, true or up to date Information or User Information or due to Your provision of false, inaccurate or misleading Information or User Information. Neither We nor Our directors, officers, agents, healthcare professionals and employees shall be liable or obligated for any indirect, incidental, special or consequential damages with respect to Our Services under any tort, contract, negligence, strict liability or other legal or equitable theory, even if You have been advised of the possibility of such damages.
You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of any information by You to third parties either through Our Platforms, Clinics or otherwise and Your use and access of websites, applications and resources of third parties.
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: